Why outsource your IT Department

Paramount in any business owner’s mind is how to maximise profits and minimise costs. But there are costs that are unavoidable. These are called operational costs. One of these is the company’s IT department and just like some of the business processes, IT needs of a company can be outsourced. But why should a company outsource their IT department?

We picked up this article for you to consider. It was posted in May 2011 on Network IT http://www.networkit.co.za/the-benefits-of-outsourcing-your-it-support-department-2/

The Benefits Of Outsourcing Your IT Support Department

Business has been slowly changing over the last few decades, transforming into a giant that is powered by machines and the latest technology. The majority of the companies and corporations in the world are taking all of their old paper files and information and turning them into electronic information stored in a computer database. Most employees are starting to work more and more on computers, leaving the traditional legal pads and typewriters in the storage bins.

With the advent of so much modern technology, many companies have created or are looking into creating an IT support department. There are many ways that having an IT support department can benefit any company, and the IT department is fast becoming one of the most important departments in any given company around the world. Many companies are finding, however, that they cannot handle all the administrational tasks, and have begun to outsource their IT support to other external companies.

One of the main benefits of outsourcing your IT support is the fact that these companies are filled with experts and IT professionals who are highly competent and trained. Rather than conducting interviews with hundreds of people to find the best IT technicians for your company, outsourcing your IT department to an IT company ensures that you will get the best service possible from experts and professionals without the hassle of having to hire them yourself.

Another huge advantage to outsourcing your IT department is the fact that the cost is usually a good deal lower. Rather than having to pay between five and twenty people – depending on the size of your company – a full salary, you can simply pay a monthly fee for having the external company provide your IT support. While this may mean that the support is not dedicated entirely to your company, the costs will be much lower and easier for your business to handle.

If you need IT personnel for a short term job, or for a certain period of time, then outsourcing your IT work can be great to provide jobs for professionals in your area. Many IT professionals start their own freelance consulting IT firms, which are unable to handle full time work for a huge multinational corporation. They are experts at what they do, but are simply unable to keep up with the demands a large scale operation would require. If you are a smaller company that doesn’t require much in the way of IT support, why not consider one of these freelance consulting firms. The prices are far lower than the larger IT firms, and the service they provide is usually a good deal better. There is also no problem with languages, as many who have outsourced their IT departments have experienced. Many times IT firms will outsource some of their work, such as customer service via the phone or email, to other countries. Calling your customer support number and talking to an Indian or Columbian person who barely speaks clear English can be a hassle, whereas hiring your own small local consulting firm will ensure the service is provided in clear English.

Think smart and outsource your IT department to keep your overhead low and your service top notch. Contact us now or call us @ +65 9790 0126

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